Shipping and Returns

Shipping Information

We process orders the same day if your order was placed before 12:00PM CST. Orders placed after 12:00PM CST will be processed the following business day. Orders will be processed during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays).

U.S. Shipping methods , Times, & Tracking

Joy offers 2 shipping rates with either USPS or UPS. Depending on your time for delivery Joy may choose a faster shipping method to insure your milk tea reaches you quickly. We do this because Joy is made fresh and shipped same day under refrigerated conditions. To guarantee freshness we require all shipments to be sent using the USPS or UPS. All orders are shipped from our facility in Chicago, IL using USPS or UPS. After your order has shipped, tracking information is sent out in a shipping confirmation email.

Problems with your order?

Call us @ 708-774-4915 or email

International Shipping

We do not currently ship out of the contiguous United States. Stay tuned for updates.


Something went totally wrong? Give us a call or email within 30 days of receipt of your order. We do not accept returns, but are willing to issue refunds based on circumstances of the issue. We reserve the right to fully investigate claims that we believe are unfounded or fraudulent.

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Mindfully crafted with love in the windy city
Copyright Joy Milk Tea LLC 2019